FAQs

Frequently Asked Questions


If the return reason is other than faulty or incorrect items, then a restocking fee of 10% will be deducted from any refunds, credit notes or exchanges.

We do not refund shipping charges or reimburse return shipping charges. If you are returning faulty goods or incorrect items. A free return label is not available for our customers, we will therefore reimburse to your order upon providing proof of shipment receipt. Please note if the returned items are not to be found faulty or incorrect item, a deduction of 10% will be made to cover the cost of the return label.

Should your return be accepted, your refund/exchange will be processes within 10 working days from when we confirm receipt for your item(s).

Any return requests made or sent back after the period of 14 days from receipt, are refused automatically and returned back to you.

You must fill Product Return Form and return the item(s) within 14 days of receipt of your order.

To be eligible for a return, you must fill Product Return Form Item(s) returned without communication will be rejected and may incur redelivery charges. When returning your item(s), you must ensure the item(s) is/are unused and in the same condition that you received it/them with all tags attached, original packaging and any promotional gift(s) associated with the item(s). Should your return be accepted, your refund/exchange will be processes within 10 working days from when we confirm receipt for your item(s). 

From time to time, our system flags up suspicious transactions which may contain characteristics related to fraud. As a duty to ensure the transaction is not fraudulent, we will request for a valid proof of ID and a utility bill within the last 3 months, before the order can be processed and dispatched.

In case of such a mishap, please contact us immediately via support@cottonqueen.com.pk and we will aid you in rectifying your transaction records and issue a refund. Please note that you may have to divulge personal and card information.

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All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.