Frequently Asked Questions
Is there a fee for returning items?tahirq9
If the return reason is other than faulty or incorrect items, then a restocking fee of 10% will be deducted from any refunds, credit notes or exchanges.
Do you refund return shipping charges?tahirq9
We do not refund shipping charges or reimburse return shipping charges. If you are returning faulty goods or incorrect items. A free return label is not available for our customers, we will therefore reimburse to your order upon providing proof of shipment receipt. Please note if the returned items are not to be found faulty or incorrect item, a deduction of 10% will be made to cover the cost of the return label.
When will my return be processed?tahirq9
Should your return be accepted, your refund/exchange will be processes within 10 working days from when we confirm receipt for your item(s).
Why has my return request been refused?tahirq9
Any return requests made or sent back after the period of 14 days from receipt, are refused automatically and returned back to you.
How does your return policy work?tahirq9
To be eligible for a return, you must fill Product Return Form Item(s) returned without communication will be rejected and may incur redelivery charges. When returning your item(s), you must ensure the item(s) is/are unused and in the same condition that you received it/them with all tags attached, original packaging and any promotional gift(s) associated with the item(s). Should your return be accepted, your refund/exchange will be processes within 10 working days from when we confirm receipt for your item(s).
Why have i been asked to send a copy of my ID and Utility Bill?tahirq9
From time to time, our system flags up suspicious transactions which may contain characteristics related to fraud. As a duty to ensure the transaction is not fraudulent, we will request for a valid proof of ID and a utility bill within the last 3 months, before the order can be processed and dispatched.
If my credit/debit card is fraudulently used to make an order, what is the procedure of getting a refund?tahirq9
In case of such a mishap, please contact us immediately via email@example.com and we will aid you in rectifying your transaction records and issue a refund. Please note that you may have to divulge personal and card information.
What are cookies and why should I know about them?tahirq9
Is my personal information kept secured?tahirq9
All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.