Product Return Form
Q: Is there a fee for returning items ?
A: If the return reason is other than faulty or incorrect items, then a restocking fee of 10% will be deducted from any refunds, credit notes or exchanges.
Q: Do you refund return shipping charges?
A: We do not refund shipping charges or reimburse return shipping charges. If you are returning faulty goods or incorrect items. A free return label is not available for our customers, we will therefore reimburse to your order upon providing proof of shipment receipt. Please note if the returned items are not to be found faulty or incorrect item, a deduction of 10% will be made to cover the cost of the return label.
Q: When will my return be processed?
A: Should your return be accepted, your refund/exchange will be processes within 10 working days from when we confirm receipt for your item(s).
Q: Why has my return request been refused?
A: Any return requests made or sent back after the period of 14 days from receipt, are refused automatically and returned back to you.
Q: What is the return period?
A: You must Fill Product Return Form and return the item(s) within 14 days of receipt of your order.
Q: How does your return policy work?
A: To be eligible for a return, you must Fill Product Return Form. Item(s) returned without communication will be rejected and may incur redelivery charges. When returning your item(s), you must ensure the item(s) is/are unused and in the same condition that you received it/them with all tags attached, original packaging and any promotional gift(s) associated with the item(s). Should your return be accepted, your refund/exchange will be processes within 10 working days from when we confirm receipt for your item(s).